Shipping Policy
At Mokshi, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales, or high-demand periods, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India.
If international shipping becomes available, the policy will be updated accordingly.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to courier availability, weather conditions, or unforeseen circumstances.
4. Shipping Charges
- Free Shipping may be offered on eligible orders as part of ongoing promotions.
- Any applicable shipping charges will be displayed during checkout before payment.
5. Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation via Email and/or SMS/WhatsApp
- Tracking ID
- Courier partner details
- Tracking link
You can track your order using the provided tracking information.
6. Delivery Attempts
Our courier partners usually make multiple delivery attempts.
If the order cannot be delivered due to:
- Incorrect address
- Customer unavailable
- Incorrect contact details
the shipment may be returned to us. Re-shipping charges may apply.
7. Address Changes
Shipping addresses can only be changed before the order has been dispatched.
Once shipped, we may not be able to modify the delivery address.
8. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Natural disasters
- Extreme weather
- Public holidays
- Transport disruptions
- Government restrictions
- Courier operational delays
Mokshi is not liable for delays caused by circumstances beyond our control.
9. Damaged Packages
If your package appears damaged or tampered with at the time of delivery:
- Do not accept the package if it appears significantly damaged.
- Take clear photos of the package.
- Contact our customer support within 48 hours of delivery.
We will investigate and resolve the issue as quickly as possible.
10. Lost Shipments
If your shipment is marked as delivered but you have not received it, please contact us within 48 hours. We will coordinate with the courier partner to investigate the issue.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Mokshi is not responsible for delivery failures caused by incorrect or incomplete addresses or contact information provided during checkout.
12. Contact Us
For any shipping-related questions or assistance, please contact us:
Mokshi
2nd Floor, Plot No. 75, Block E
Parsvnath Narayan City
Near Muhana Mandi
Sanganer, Jaipur
Rajasthan – 302029, India
Email: support@mokshi.in
Phone: +91-XXXXXXXXXX (Replace with your customer support number)