Returns & Refund Policy

Returns & Refund Policy

At Mokshi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale.
  • Gift cards.
  • Customized or personalized products.
  • Products that have been used, washed, altered, or damaged by the customer.
  • Items returned without original tags or packaging.

3. Exchange Policy

We offer exchanges for:

  • Size issues (subject to availability).
  • Wrong product received.
  • Damaged or defective items.

If the requested size is unavailable, you may choose another product of equal value or receive store credit, where applicable.

4. Refund Policy

Refunds are processed only after the returned product has been received and passed our quality inspection.

Refunds will be issued:

  • To the original payment method for prepaid orders.
  • As store credit or bank transfer for eligible COD orders, as applicable.

Please allow 5–7 business days for the refund to reflect after it has been approved.

5. Return Process

To initiate a return:

  1. Contact our customer support within 7 days of delivery.
  2. Share your order number and clear photos of the product (if damaged, defective, or incorrect).
  3. Once your request is approved, we will arrange a reverse pickup (where service is available) or provide return instructions.
  4. After receiving and inspecting the product, we will process your exchange or refund.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Mokshi will bear the return shipping cost.
  • For returns requested for reasons other than our error (where applicable), the customer may be responsible for the return shipping charges.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package (if applicable)

We will resolve the issue as quickly as possible.

8. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy.

9. Refund Timeline

  • Return request approval: 1–2 business days
  • Product inspection: 2–3 business days
  • Refund processing: 5–7 business days
  • Bank/Payment Gateway processing: 3–7 business days (may vary)

10. Contact Us

For any return, exchange, or refund-related queries, please contact us:

Mokshi
2nd Floor, Plot No. 75, Block E
Parsvnath Narayan City
Near Muhana Mandi
Sanganer, Jaipur
Rajasthan – 302029, India

Email: support@mokshi.in
Phone: +91-XXXXXXXXXX (Replace with your customer support number)