Privacy Policy
At Mokshi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- PIN Code
- Payment Details (processed securely through payment gateways)
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Cookies
- Pages Visited
- Shopping Preferences
- Website Usage Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Provide customer support
- Improve our products and services
- Send order updates and notifications
- Offer promotions, discounts, and marketing communications (only if you opt in)
- Detect fraud and maintain website security
- Comply with legal obligations
3. Payment Security
All online payments are processed through trusted and secure third-party payment gateways. Mokshi does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.
4. Cookies
Our website uses cookies to:
- Improve website performance
- Remember your preferences
- Enhance your shopping experience
- Analyze website traffic
- Personalize content and advertisements
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
- Shipping & logistics partners
- Payment gateway providers
- Technology service providers
- Government authorities when required by law
These partners are required to keep your information confidential and use it only for providing services on our behalf.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional communications, you may receive emails, SMS, or WhatsApp messages regarding:
- New arrivals
- Exclusive offers
- Discounts
- Festive collections
- Product launches
You may unsubscribe at any time by clicking the unsubscribe link or contacting us.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw marketing consent
- Contact us regarding privacy concerns
9. Third-Party Links
Our website may contain links to third-party websites. Mokshi is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:
Mokshi
2nd Floor, Plot No. 75, Block E
Parsvnath Narayan City
Near Muhana Mandi
Sanganer, Jaipur
Rajasthan – 302029, India
Email: support@mokshi.in (replace with your official support email)
Phone: +91-XXXXXXXXXX (replace with your customer support number)